Workday Community is your primary self‑service hub for learning, collaboration, and staying ahead of product changes. The more intentionally you use it, the more value you’ll get from Workday.

Use this as a practical checklist for yourself and your wider Workday team.

Goal: Make Community part of your daily toolkit, not a nice to have.

Checklist:

• Confirm you can log in to the Workday Community.
  • The Workday Community is designed for Workday implementers and administrators to collaborate, learn, network, and get support.
• Add a profile picture and short About Me description in your profile so others recognize you and your expertise.
• Select your Product Role in the Community profile to unlock personalized recommendations for your role.
• Register for the Get More Value with the Workday Community webinar and add it to your calendar.
• Visit your Digital Success Path to get started with any assigned lessons, and explore the Self‑Assign Library to add new milestones that align with your goals.
• Turn on email notifications/digests for:
  • Products you use (HCM, Financials, Payroll, Adaptive, and so on)
  • Key user groups you join (see Section 3)
  • Release notes and roadmap updates
• Bookmark the Workday Community home page in your browser.
• Get familiar with the areas in the Workday Community global navigation bar. 
• Get familiar with all the Workday Community features.

Goal: Resolve questions quickly and reuse proven solutions.

Checklist:

• For every Workday question or error, search in the Workday Community before opening a case.
• Reference the Workday Community Search Tips page as a cheat sheet.
• Use 2–5 specific keywords that describe:
  • Product line (Example: Time Off, Financial Accounting)
  • Scenario (Example: carryover, retro pay, supplier invoices)
• Apply filters (product line, content group, release) to narrow the results.

Goal: Learn from peers and avoid reinventing the wheel.

Checklist:

• Join User Groups:
  • Search within the user groups landing page and join the groups that match:
    • Your product (HR, Payroll, Finance, IT/Integrations, Reporting)
    • Your industry (Example: higher education, public sector, healthcare)
    • Your region or country
  • Aim to join at least one user group meeting or event per quarter to build your Workday network.
  • Share one takeaway from each event with your internal Workday team (Example: a best practice or lesson learned).
• Join Networking Events:
  • Register for and attend a monthly Networking Event related to your product and industry to discuss your most pressing needs with peers on a regular cadence.
• Participate in our Workday Community Engagement Programs:
  • Explore our Workday Community Engagement Programs to become an even bigger part of the Workday story.

Goal: Shorten troubleshooting time and improve solution quality.

Checklist:

• Before posting a question:
  • Browse through the Product Discussion Forums for similar issues.
  • Browse through Contributed Solutions for potential solutions related to your topic.
• When posting a question:
  • Clearly describe your business scenario, not just the technical symptom.
  • Include steps that you’ve tried and non‑confidential examples, videos, or screenshots.
  • Tag the correct product area and topic so the right experts see it.
• When you find a fix:
  • Reply to your own thread summarizing what worked.
  • Up‑vote or mark any answer that was particularly helpful as the accepted solution.
• Give back to the community by contributing a solution yourself when you’ve solved a recurring issue in a robust way.

Goal: Proactively adopt value‑adding features, not just react to change.

Checklist:

• For every Workday release:
  • Review release notes in the Workday Community focusing on the products you use.
  • Highlight features that directly support your business goals (compliance, efficiency, UX, analytics).
• Build a simple release planning list:
  • Adopt now features – high value, low effort.
  • Evaluate / pilot features – require design, testing, or change management.
  • Monitor features – might become relevant later.
• Share a short internal summary:
  • Top 5 features to know about this release.
  • Actions for each team (HR, Payroll, Finance, IT).
• Use roadmap information to:
  • Anticipate upcoming capabilities.
  • Feed into your multi‑year HR/Finance tech and process roadmap.
  • Decide where to invest time in training and configuration.

Goal: Stay informed without getting overwhelmed.

Checklist:

• Review and adjust your Community subscriptions and notifications at least twice a year.
• Turn on:
  • Release / roadmap communications for all live and soon‑to‑be‑live products.
  • Notifications for your most important user groups and forums.
• Route key Community updates into your internal channels:
  • Share critical notices in Teams/Slack or email distribution lists.
  • Include relevant Community links in internal newsletters or COE updates.

What are you waiting for? Start collaborating today!