Case Adoption Hub

Resources and tools to help teams learn, deploy, and adopt.

Streamlined HR Service Delivery

Workday's Case Agent is the personal assistant to HR case owners and case solvers. It automates routine administrative tasks, reduces manual effort, and improves overall case resolution times.

Case Agent classifies and assigns incoming cases automatically using real-time worker data. Case solvers receive AI-generated summaries and drafted responses grounded in similar cases and knowledge articles. The Agent analyzes case trends to show content teams where the knowledge base is falling short.

Availability: General Access
Category: oCHRO
Region: Available in all regions. Not including FedRAMP.
SKU: Core Human Capital Management; Workday Help

Automate the HR Service Delivery Lifecycle

Case classification

Case assignment

Guided case resolution

Content gap analysis

Skills & Outcomes

Elevate your Workday experience, and fuel your business strategy, with human-AI collaboration.

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Use Cases

Explore how the Agent supports your work day.

Case Agent Skills: How These Are Used

Coming Soon: On-Demand Replay

Watch this on-demand replay to learn how Workday can help you stay a step ahead and transform work.

Agent System of Record

Securely manage and measure the combined effectiveness of your blended workforce—both AI agents and people.

See How to Govern Agents and Monitor Impact

Flex Credits

Usage-based pricing model for AI and platform innovations with costs aligned to the value you receive, not token guesswork.

Learn About Flex Credits

Faster HR Support. Happier Employees.

HR Service Agent handles the heavy lifting of daily inquiries and case resolution.

Get More Work Done

Adopt Workday's AI with Confidence

Drive exponential value from your AI investment with expert guidance, support, and education through Workday Success Plans.

Explore Workday Success Plans

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