Self-Service Adoption Hub

Resources and tools to help teams learn, deploy, and adopt.

Conversational, Contextual Answers for Inquiries in Workday

Sana uses the Self-Service Agent to help employees and managers get answers and complete everyday Workday tasks in the flow of work. It brings together Workday data, HR policy, and company knowledge so employees can ask questions, find the right information, and take supported actions without switching tools. For HR teams, that means fewer routine inquiries, less administrative burden, and more time for higher-value support.

Read the Datasheet

Mature female entrepreneur brainstorming while reading on a computer in the office.

Availability: General Access
Category: oCHRO
Region: Available in all regions. Not including FedRAMP.
Required SKU: Core Human Capital Management

Self-Service Agent Demo

See the Workday Self-Service Agent in action. Beth, a people manager, first gathers personal financial information for a discussion with her financial advisor. Next, she wants to know about important team dates to help plan time off while ensuring continuity for her team. The Agent also confirms the time off and submits the request.

Quick Start Guide

The Quick Start Guide introduces Sana and Self-Service Agent as the conversational front door to Workday, with examples of everyday questions and tasks for employees and managers.

Skills & Outcomes

Elevate your Workday experience, and fuel your business strategy, with human-AI collaboration.

See More on Marketplace

Use Cases

Explore how the Agent supports your work day.

See Use Cases

On-Demand Replay

Watch this on-demand replay to learn how Workday can help you stay a step ahead and transform work.

Watch Now

Agent System of Record

Securely manage and measure the combined effectiveness of your blended workforce—both AI agents and people.

See How to Govern Agents and Monitor Impact

Flex Credits

Usage-based pricing model for AI and platform innovations with costs aligned to the value you receive, not token guesswork.

Learn About Flex Credits

From Answer to Action—Instantly

Whether you’re an employee, manager, or leader, Self-Service Agent helps you and your team accomplish more and take back time for high-value work.

Get More Work Done

Adopt Workday's AI with Confidence

Drive exponential value from your AI investment in Workday. Meet Workday agents and gain adoption-ready confidence with expert guidance, support, and education through Workday Success Plans.

Explore Workday Success Plans

Cheerful businesswoman, clasping hands, smiling at client at meeting table in boardroom

Don't see what you're looking for? Log in to the Workday Community to access the full suite of resources.