Our support organization ensures that specific roles can create or view Workday-related cases:

• Named Support Contact Admins (NSCA): Can create all cases for Product Support defects, Tenant Management requests, Consulting Cost Estimate requests, Customer Care inquiries, and Training-related inquiries.
• Named Support Contacts (NSC): Can create cases for Product Support defects, Tenant Management requests, Consulting Cost Estimate requests, Customer Care inquiries, or Training-related inquiries, within their assigned Product families.
• Training Coordinators: Can create Training cases for their training-specific inquiries and requests.
• Named Read Only Contacts (NSCRO): Can view existing Product Support, Tenant Management, and Customer Care cases, within their assigned Product families. NSCROs don’t have access to create or enter case comments.

Workday Consultants assigned to the Account Team use the Workday Enterprise Center to create, view, and maintain cases.