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Workday Success Plans Feature Release Reviews

2026R1: Workday Help

Optimize agent productivity in the 2026R1 release by utilizing customizable case lists for a tailored workspace. Ensure re-opened cases accurately resume time-to-resolve SLAs to maintain precise performance reporting.

Workday 2026R1 Webinar

Posted Feb 23, 2026 Updated Jul 21, 2026 Posted by:

Explore the recent Feature Release Review Webinar presented by Workday Product Management for an in-depth discussion into 2026R1 feature deliveries. This session covers Workday Help, including:

  • Case List Customization
  • SLAs by Case Type
  • Re-Opening a Case Resumes the Time to Resolve SLA
  • Article Approval Workflow
  • Article Lifecycle Management

Resources

Let’s continue the conversation. If you have additional questions, find the full release notes in the Release Center, then select Ask a Question. Product Managers actively monitor questions that come in and will answer you soon!

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