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Workday Success Plans Feature Release Reviews

2026R2: Workday Help

Strengthen your service delivery using 2026R2 Workday Help updates. Leverage cross-team collaboration, article ownership controls, and AI-driven Case Agent skills to significantly boost agent productivity.

Workday 2026R2 Webinar


Explore the recent Feature Release Review Webinar presented by Workday Product Management for an in-depth discussion into 2026R2 feature deliveries. This session covers Workday Help, including:

  • Case Agent Skills (Classification, Assignment, Summarization, Guided Case Responses)
  • Cross Team Collaboration via Case Sharing
  • Article Ownership
  • Article Downloading
  • Improved Case List Filtering

Resources

Let’s continue the conversation. If you have additional questions, find the full release notes in the Release Center, then select Ask a Question. Product Managers actively monitor questions that come in and will answer you soon!


Your Product Experience: As Workday continues to evolve, your instance may vary slightly from the visuals shown in demonstrations.

Take the Next Step with Workday Success Plans

Workday Success Plans provide access to a library of resources and experts dedicated to your long-term success. We can help you adopt or optimize the features showcased in this webinar to maximize the value of your investment. If you're not already subscribed, learn about WSP here.