To obtain Workday Pro and Services Certifications, students are required to pass a scheduled proctored exam either in-person or online. 

Exams are managed through Questionmark, an online assessment platform, and proctored by Meazure Learning by the ProctorU platform. To take an online exam, students must install the Guardian Browser, a secure browser that connects to their proctored session and restricts access to other applications during the test. In-person exams are only available to net-new exam enrollments. Meazure Learning offers in-person testing globally through a network of over 1,400 test centers in 110 countries. View the list of available cities here through Meazure Learning. 

In this video, you learn how to:

• Enroll in the exam course
• Prepare your system for the proctored exam
• Book an exam appointment

*A new video with the updated booking process will be coming soon.*

In this video, you learn:

• What materials you need for the exam.
• How to prepare your environment for exam day success.
• About the proctored exam process.

Note: If discrepancies exist between your name listed on your ID and your Workday Community account, work with your Training Coordinator to update your name in Workday Community. Or submit a Training Case as soon as possible.

• Workday Learning Center: Where you enroll in the exam (account required).
• Questionmark: Where proctored appointments are booked and exams are taken.
• Meazure Learning: Hosts the ProctorU proctoring platform and provides the Guardian Browser application.
• ProctorU: The proctoring platform through which learners are connected to a proctor.

When online testing through the ProctorU Platform, you need a computer that fulfills these equipment requirements. 

• Operating System: Windows 10+ or macOS 11.0+
• Browser: Recent versions of ChromeOS, Chrome, Firefox
• Connectivity: 3 Mbps (3072 KBPS) upload and download speed (mobile hotspots and tethering are discouraged)
• Webcam: 640x480 resolution
• Microphone: Any except headphone mics
• Speakers: Built-in or external
• RAM: Minimum 7GB, CPU: 4 cores at 2.4 GHz (recommended)
• Monitor: 1366x768 resolution
• Ports: UDP/TCP80, UDP/TCP 443
• Software: Download and install the Guardian Browser; support available through Meazure Learning
• Network: Review the List of Required Ports, IP Ranges, and URLs (disregard the LMI section)
• Unpermitted Applications: Review the list of unpermitted applications and actions required to ensure a smooth exam experience.

Contact your IT team, if needed. Perform a system test through the Guardian Browser before the scheduled time. Disable all pop-up blockers before the exam.

• The Guardian Browser application restricts the use of other applications during the exam. It records your screen, video, and audio after you accept the terms and conditions. Recording stops when the exam ends and the Guardian Browser is closed.
• Visual indicators within the browser notify you when the recording is active.
• Ensure that all other applications are closed before starting the exam and don't navigate to other websites within the Guardian Browser.

• If you require technical assistance, raise your hand and ask your proctor.
• Unscheduled breaks (also known as bathroom breaks) are permitted.  The exam timer doesn't stop during these breaks and you might not access your personal items.

• Recordings are securely stored within the ProctorU platform and are accessible only to authorized personnel from Workday Education and our proctoring partners.
• Recordings are automatically deleted after 60 days. If you need the recordings removed before this period, you can request them by opening a Workday Education Training Case.
• Personal information gets collected and processed in accordance with Workday's Privacy Statement, unless otherwise indicated in the Terms and Conditions.

• For technical questions about the software, contact Meazure Learning using the support options on their website.
• For support with system requirements, installation of the secure Guardian Browser or questions about the testing experience itself including scheduling, visit Meazure Online Proctoring FAQ.
• For questions regarding Workday certification policies and procedures, including accommodations, work with your Training Coordinator to submit a training case.
• For troubleshooting steps while taking the exam, visit the Exam Day Support page.

Workday Education considers requests for accommodations for students with disabilities, which include both permanent or situational disabilities. Accommodations generally require approval and require a training case once the student has enrolled and scheduled their exam appointment. Provide 3 business days for Workday to process and add the accommodation to the test taker’s booked exam attempt. See our Training Accessibility Accommodations page for more information.

You can schedule translated exams both in-person and online at any time using the same process as registering for exams in English in the Workday Learning Center. When launching the exam with the proctor, you can select a language other than English, where available. Note: Online proctors always communicate in English.

As we work on creating more translated exams, here are the ones currently available:

• Financial Management Data Loading Services Certification Exam
  • Japanese
• HCM Data Loading Services Certification Exam
  • Japanese
• Workday Pro HCM Core Certification Exam
  • French, German, Japanese, Spanish
• Workday Pro Record to Report Certification Exam
  • Japanese

• Students can take exams without completing the course with some exceptions that can be found in your certification requirements. If a student fails an exam, they can retake it without retaking any courses, but should consult their organization’s specific policies.
• If a student needs to retake an exam, there's a mandatory 4-calendar-day wait period after their most recent attempt before reenrolling for another exam attempt. 
• Upon enrolling in the exam, students can book proctored exam appointments as early as the same day, subject to availability. The proctoring vendor offers global scheduling options.
• Students aren't refunded for exam failures or no-shows. For online proctored appointments, students can cancel and reschedule their exam booking up to their appointment time at no additional cost. 
• Students can cancel their in-person test center exam up to 48 hours in advance. 
• If a student selects to withdraw from the exam offered in the Workday Learning Center, our Workday Pro exam withdrawal policy applies.
• Secure internet connections deliver the computer-based tests. Internet connections are subject to local internet providers. While it isn't the norm, internet connections can, on occasion, be lost momentarily. If you lose your internet connection, inform the proctor for assistance. If for any reason you can't resume your exam, you might be asked to rebook your appointment. Workday isn't responsible for any costs or expenses incurred to participate in Workday Training.
• Numerical scores aren't provided. Exam results indicate Pass or Fail. A self-service report is available to display the outcome for each topic on the exam. This report provides insights into areas for improvement.

• Exams have a cost of 1 training credit per attempt.
• Workday certification assessments have a 2-hour time limit and consist of up to 55 items, including 50 scored items and some assessments include an additional 5 unscored items. 
  • Examinees can't tell which items are unscored, but we include unscored items to pilot their quality and functioning before using them as scored items on an exam. Only the 50 scored items count towards an examinee's score on the assessment. The 5 unscored items included on some exams aren't included in the coaching report that displays at the end of the exam, and don't count towards an examinee's score.  
• A third-party facilitator proctors the exam that provides chat and voice support for technical and system needs. They don't support questions about the exam content itself or issues with Workday Learning Center enrollments. 
• For online proctored exams, students need to test system requirements including downloading and installing the Guardian Browser and testing before the scheduled online exam time. Note: If applicable, work with your organization’s IT team before installing any software.
• Refer to this support page for detailed information on what to expect on exam day which includes a short video for professional exam takers.
• Students unable to meet these requirements should reschedule their exam before the appointment time until they can comply. Failure to meet these requirements prohibits a student from taking the exam or resulting in a failing grade, with a mandatory minimum 4 day waiting period before reenrollment.

• Cameras and microphones are required for the entirety of the exam. 
• Upon launching the exam appointment, the test taker is asked to agree to be recorded through the entirety of the exam. At this point, your screen, video, and audio including your physical environment are recorded and displays in the Guardian Browser. Note: This data is retained for 60 days and is used solely by Workday Education support personnel.
• The test taker’s identity is verified against their Workday Learning Center account. The taker needs to present a government-issued photo ID on the day of the exam. If you have questions around permitted IDs, open a case before the exam appointment.
  • Requirements: 
    • Must include photo 
    • Government-issued 
    • Not expired
    • Last Name must match the test-taker’s ProctorU account. If not, Training Coordinators need to open a training case.
    • Photo resembles test-taker
    • Images of IDs aren't permitted (without an accommodation); must be physical unless it's a digital issued ID
  • Acceptable IDs: 
    • Driver’s license
    • Passport
    • Temporary government-issued ID
    • Any other government-issued ID card (including digital IDs such as LA Wallet)
• The exam is a closed book. Tenants, guides, reference materials, or tools of any kind aren't permitted. 
  • Note: You can get access to a calculator within the exams.
• Exams should be taken alone in a private room, without any interruptions.
• Phones and headphones aren't permitted.
• No looking off screen repeatedly, talking, or leaving your seat.
• Only 1 monitor is permitted during the exam, and the physical testing environment is scanned before the exam starts.
• No screen sharing applications or capturing screenshots are permitted.
• Violating any of these rules could result in these consequences:
  • Warning provided to the candidate 
  • Exam session terminated        
  • Notification of violation to the Manager or Training Coordinator
  • Revoke privileges to take an exam
  • Revoking certification or invalidating exam results.

• Most sites record testing sessions. By taking this exam, you're attesting that you understand that your examination session, including video, is recorded and can be saved for up to 1 year. The recordings are deleted no later than 1 year after the exam date. 
• Present the Reservation Confirmation email to the proctor at the time of your check-in. A physical or digital copy is enough.
• Bring a current government-issued photo ID with signature ready to verify your identity.
  • ID Requirements: 
  • Must include photo 
  • Government-issued 
  • Not expired
  • Last Name must match the confirmation notice. If not, Training Coordinators need to open a training case.
  • Photo resembles test-taker
  • Images of IDs aren't permitted (without an accommodation); must be physical unless it's a digital issued ID
• Acceptable IDs: 
  • Driver’s license
  • Passport
  • Temporary government-issued ID
  • Any other government-issued ID card (including digital IDs such as LA Wallet)
  • Note: If discrepancies exist between your name listed on your ID and your Workday Community account, work with your Training Coordinator to update your name in Workday Community. Or submit a Training Case as soon as possible.
• Ensure you arrive at the test center at least 15 minutes before the scheduled start time to provide for checking-in and identity verification. If you arrive within 30 minutes after your exam start time, you aren't given more time to complete your exam. If you arrive more than 30 minutes after your exam start time, you're denied your seat to take the exam.
• There aren't refunds for a candidate that doesn't show up for their exam.
• Workday proctored exams don't require a code or password at the in-person exams. 
• After completing the check-in process, you're given access to a secure storage area to store your personal belongings during the exam. Review the list of prohibited items before leaving for your appointment. All electronic devices and belongings must be stored in the storage area provided. All learners undergo a security check before entering the testing hall. Candidates aren't permitted to enter the examination room with sweaters or sweatshirts containing pockets or pouches. 

Review Exam Day: What to Expect and Meazure Online Proctoring FAQ before registering for the exam, as these pages provide you with instructions and informational content.

Visit the Enroll Into an Exam page for instructions. 

Visit the Book an Exam Appointment page for instructions. 

Visit the Review Your Exam Results for instructions. 

In the event of a failed exam, students must wait 4 calendar days before they can re-enroll in the exam course for their next exam attempt. All exams have a cost of 1 training credit per attempt.

Training Coordinators can run the Learning Transcript Report to view the outcome of their team’s exams. We recommend that Training Coordinators work with the learner to review their areas of improvement for the exam.

Visit the Workday Pro Exam Resources page or the Services Training Certifications page for more resource support.

If you're experiencing issues while taking the exam, review the Exam Day Support page for detailed guidance.

For direct support, work with your Training Coordinators to submit a training case.