Workday Touchpoints Kit FAQ

Posted Dec 19, 2018 Updated Jul 21, 2026 Posted by:

This content covers frequently asked questions about the Touchpoints Kit.

The Workday Touchpoint Kit content is hosted on the Workday Community. Customers can gain access by completing either the Getting Started with Workday Touchpoints self-directed course or any Workday Pro certification.

Workday consultants and partners have access to the Touchpoints Kit and can use it to help customers deploy Workday.

The Touchpoints Kit reveals connections across the Workday suite, enabling teams to understand design impacts and make smarter decisions. With the Touchpoints Kit, you can:

  • Visualize Workday Connections 
  • Design With Confidence
  • Optimize Your Configuration
  • Anticipate Design Impacts
  • Enhance Cross-Team Collaboration

For more information on Touchpoints Kit benefits, visit the Benefits section on the Touchpoints Kit Overview page. On this page, you can also watch a short 2-minute video called  Benefits in Action to hear directly from our product experts on why the Touchpoints Kit is a transformative organizational tool. 

The Touchpoints Kit encompasses all product areas across the Workday platform (HCM, Payroll, Financial Management, and Student). 

The Touchpoints Kit is hosted on the Workday Community and its page contents are organized by product area. For more details, visit the Touchpoints Kit Overview page.

The Touchpoints Kit is crucial before and during initial deployment, throughout change management, and in planning for all future deployments. 

Initial Deployment

  • Apply contextualized product knowledge
  • Be prepared and confident during design
  • Lay an interconnected groundwork
  • Create tailored business solutions

Change Management

  • Field cross-product changes with ease
  • Anticipate design risks
  • Eliminate the stress of extensive testing

Phase X Deployments

  • Strategically increase your Workday footprint
  • Demystify new combinations of tools
  • Identify functional overlaps to know which add-on SKUs would be most impactful
     

Yes, the Touchpoints Kit is updated by a team of in-house experts to reflect all net-new functionality from each release. 

There are 2 training paths that lead to Touchpoints Kit access. For details on these tracks—including target audience, training duration, training cost, and delivery format—visit the Touchpoints Kit Overview page.

    The Touchpoints Kit can be leveraged by a range of customer roles across the Workday platform. To help you decide between the 2 available Touchpoints Kit training paths, Workday has identified the roles that best align with each on the Touchpoints Kit Overview page.

    You will get access to the Touchpoints Kit within 5 days of completing either Getting Started with Workday Touchpoints Kit or a Workday Pro Track.

    If you do not have access after 5 business days, please log a case with Workday Education. 

    No. Once you have completed either a Workday Pro Certification or Getting Started with Workday Touchpoints Kit, you will have indefinite access to the Kit. 

    All users with Touchpoints Kit access—both Workday Pros and those who have completed the Getting Started with Workday Touchpoints Kit—will have access to the entire Touchpoints Kit. Access is not restricted by product area.

    No. Access to the Touchpoints Kit is only granted to individual users who have one of the required  curriculums on their completed transcript.