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Customer Success

Skills Journey

Your success matters to us, and we're here to support you at every step. This page is designed to connect you with all the key resources and information you'll need in your role as a Workday HR Administrator specializing in Skills. Whether you're new to this role or have experience, you'll find valuable insights to help you along the way. This resource is beneficial for both new and returning customers.

Please note that Workday Skills Cloud and related features can be self-deployed. However, partnering with Workday Services or a trusted Workday partner for implementation can provide you with valuable, prescriptive guidance to help ensure your success.

Follow these instructions to request a consulting services cost estimate from Workday. Before rolling off work with your implementation team, make sure your Administrator Documentation is established. This documentation will serve as your guide for maintaining and managing the platform effectively once the implementation is complete.

Workday Skills HR Administrator Success Path: Feeling uncertain about where to begin? Explore our Skills Success Path to gain a comprehensive overview. While certain features highlighted in these journeys may require additional SKUs outside of Core HCM, it will guide you toward success and illustrate how the features are interconnected.

What’s In It for Me? Workday Skills Cloud is embedded across our Products to help you build the skills needed to solve tomorrow’s problems. 

See how our customers are benefitting from Workday Skills Cloud:

Understanding the Power of Skills: Watch this video to learn how Workday Skills can drive your business forward and the challenges it can solve, who Workday Skills Cloud benefits and how Machine Learning and Artificial Intelligence operates.

Workday Skills Cloud FAQ: Find frequently asked questions and answers about Workday Skills Cloud.

Workday Skills Cloud Ontology: Insights and Cadence: With each ontology update, we move references and replace outdated skills to reflect all changes to Skills Cloud skills since our last ontology update.

Insights into Workday Artificial Intelligence and Machine Learning: Interested in Artificial Intelligence and Machine Learning? Explore these resources to gain insights into Workday's commitment to responsible AI

Skills Deployment Strategy: Are you interested in deploying Workday Skills Cloud and don’t know where to start? Our experts discuss deployment considerations for a successful implementation of Workday Skills Cloud.

Developing Your Talent Optimization and Internal Mobility Strategies: Learn more about how to take your organization’s internal mobility strategy to the next level with both Workday Talent Optimization & Recruiting products.

Exploring Job Architecture in Workday:  In this Next Level series, we will explore Workday’s job architecture. You'll learn why it’s often referred to as the backbone of your Workday tenant and why maintaining it's so critical. We'll also review a variety of tools that you can use to help you efficiently maintain its structure.

Steps to Set Up Job Profile Business Process: Workday improves the Manage Job Profile business process by including relevant skill suggestions generated by machine learning insights within the context of the business process user interface.

Steps to Set Up Job Description Generation on Job Profiles: Job Description Generation on Job Profile enables you to create job descriptions using generative artificial intelligence and reduce manual effort.

Suggested Skills for Job Profiles: Suggested Skills for Job Profiles improves the process of managing skills tied to a job profile and enables you to more efficiently identify relevant skills.

Edit Skills on Job Profile Workbook: The Edit Skills on Job Profile Workbook allows you to optimize your skills experience by enabling you to quickly and accurately get skills on your job profiles in bulk.

Establishing a Skills Blueprint: Get deeper insight for how Workday Skills Cloud interacts with different functional areas within HCM and Talent Optimization.

Skills Configuration Guidance: This session builds familiarity in setting up these components in your tenant for when you’re ready to use Workday Skills Cloud to its full potential.

Steps to Set Up Skills Cloud: You can set up your tenant to access Skills Cloud, a library of customer-contributed worker skills that Workday shares across all Skills Cloud-enabled customer tenants.

Suggested Skills for Workers:  Suggested Skills for Workers is designed to help workers keep their profile skills up to date and help customers understand the skills possessed by their workforce.

Career Profile: Career Profile consolidates multiple tasks for managing worker profile and talent data, enabling workers to update their profile in a single page.

Skills Reporting and Dashboards: This content describes how to migrate the Skills dashboard. It is intended to provide basic insight around skills adoption, team snapshot of skills, and how engaged employees are in upskilling (as measured by participation in Talent Marketplace, Flex Teams, Learning, and Mentorships). This solution is available through your Customer Central tenant's Configuration Catalog.

Skills User Group:  Connect with fellow customers in this user group to share insights and discover how other organizations are implementing and utilizing Skills within Workday.

Skills Roadmap: Review the latest product roadmap for Skills, with a focus on Workday 2025 Release 1 and future updates.

Leveraging Skills Interoperability: Learn more about how Workday technology can help you normalize external skills with the Workday Skills Cloud, simplifying the path to making Workday the source of truth for all your skills data.

Design Partner Groups: Engage directly with our Product Management team and gain a deeper understanding of how Workday creates and implements solutions. Explore our current offerings and apply to join.

Learn About Feature Releases: Save and refer back to the Release Center page regularly to track new releases. 

Expert Assist: This customer consulting service is available for ad-hoc projects that don't require on-site work, saving you time and effort. Once your Services team has rolled off of your deployment, this service is available to assist you with implementing additional requirements.

Workday Global Customer Success Support:  No matter where you are on your Workday journey, Workday Global Customer Success is here to support you. Named Support Contacts (NSCs) can seek assistance by submitting a Customer Success Request through the portal. Explore this page for step-by-step instructions on creating a Customer Success case.

Marketplace Solutions: Explore our Marketplace to browse innovative, paid solutions developed by both Workday and our trusted partners. Get tailored solutions for your industry or specific model requirements. Browse offerings and connect directly with experts to learn more.

Product

Core Human Capital Management

Using Workday

Skills Library Worker Skills & Experience